Privacy policy

Who controls your information

Our Homly is operated by Haining Guruiyang Trading Co., Ltd., Room 1002, No. 832 Xishan Road, Haizhou Street, Haining, Zhejiang 314400, China.

注册地址： 浙江省海宁市海洲街道西山路832号1002室，314400

Privacy enquiries may be sent to hello@ourhomly.com.

Information we collect

We may collect contact details, delivery address, order contents, customer-service messages, device and fraud-prevention signals, payment status, landing-page and referral information, campaign parameters, and store events such as product views, adding an item to the bag and starting checkout. For security, visit analysis and daily visitor counting, we record the visitor's IP address and approximate country, region and city supplied by our hosting provider. Card numbers are entered with the payment provider and are not stored by Our Homly.

Why we use it

We use necessary information to process and deliver orders, provide support, prevent fraud, meet accounting and legal obligations, and improve the store. When you expressly opt in, we also use your email address, saved bag and referral source to send a welcome offer, relevant product or care news, and checkout reminders. Marketing consent is optional and is stored with its source, wording and date.

Service providers and transfers

Information is shared only as needed with PayPal, our website host, Zoho Mail, SF International, YunExpress, our United States returns facility and professional service providers. These providers may process information in countries other than yours and are required to protect it under their applicable terms and law.

Retention and security

Order and accounting records are normally retained for up to seven years where required for tax, fraud prevention and legal obligations. Support correspondence is retained only as long as reasonably necessary. Access is limited to people who need the information for store operations.

Your choices and rights

Every marketing email provides an unsubscribe link. Unsubscribing stops promotional and checkout-recovery messages but does not stop essential order, payment, delivery, return or refund notices. Depending on location, you may also ask to access, correct or delete information, or restrict or object to certain uses. Send a verified request to hello@ourhomly.com. We may retain information that law requires us to keep.

Cookies, attribution and analytics

Essential storage may be used to operate the cart and secure checkout. The store also records limited first-party, anonymous event and referral information so that visits can be connected to checkout operation and verified orders; this record does not include payment-card details. Optional Google and Meta analytics or advertising cookies are activated only after permission. If optional cookies are declined, Google may receive consent-denied, cookieless measurement signals where configured, while Meta advertising tracking remains disabled.