Shipping & returns

Where we deliver

We currently ship to the United States, Canada, United Kingdom, Australia and Japan. The delivery country must be selected before continuing to PayPal, and the PayPal shipping address must be in that same country.

Processing and delivery

Processing: up to 2 business days. Transit: 7–14 business days after dispatch. Orders are prepared in Haining, Zhejiang, China and shipped with SF International or YunExpress. A delivery date range calculated from the order date is shown before checkout.

Tracking is emailed automatically after dispatch. Delivery dates remain estimates and may be affected by customs, weather, peak periods or carrier delays. If we become aware that an order is delayed beyond the expected window, we will contact the customer proactively by email.

Shipping charges, duties and taxes

Tracked international shipping is complimentary. Our Homly is responsible for applicable import duties charged through the arranged delivery service. Customers will not be charged a separate shipping fee at checkout.

30-day returns

Unused items in their original condition and packaging may be returned within 30 days of delivery.

To request a return, email hello@ourhomly.com with your order number and reason for return. If your request is eligible, we will provide a Return Merchandise Authorization (RMA) number and the correct return address by email.

Please do not send your item before receiving return authorisation. Returns sent without an RMA number, or to an address other than the one provided in our return instructions, may be delayed or may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and retaining the shipping receipt until your refund has been completed. Original outbound shipping will not be deducted, and we do not charge a restocking fee.

Faults, damage and incorrect items

Contact us with the order number and clear photographs. Once verified, we will provide a replacement or exchange at no additional cost. Mandatory consumer rights remain unaffected.

Refund timing

Once your return is delivered to our returns facility, it will normally be inspected within three business days. We will email you after the inspection has been completed.

If the return is approved, the refund will be issued to the original payment method. Your payment provider may require additional time to post the refund to your account.

Items that show signs of use, damage unrelated to an original defect, or missing packaging may not qualify for a full refund. This does not affect your rights where an item is faulty, damaged on arrival or incorrect.

One-year warranty

Our one-year limited warranty covers manufacturing defects under normal use. It does not cover ordinary wear, accidental damage, misuse, improper storage or damage caused by unapproved cleaning products.